Frequently Asked Questions

Due to covid and the USPS offices being minimally staffed we are seeing longer delivery times, lost packages and packages not being shipped to residences when offices do not have carriers to deliver items. This is not a regular occurrence but has happened since covid. I sincerely apologize to each one of you if this does happen. Please read the following!!

Please be aware that once your package is in the hands of USPS, you must work directly with them to find lost or undelivered packages! You can do this by clicking on the USPS tracking number in your email receipt. From there you can sign up for free text alerts to get updates on your package. IF AFTER 15 DAYS (per USPS policy) you have still not received your package, you need to file a missing mail claim. Once you have filed your claim, please contact me ASAP and let me know you did this. I will then file a missing mail claim on my end and request a refund. Once your mail has been deemed "lost" by USPS, I will receive notification. I will then either refund your items in full or send you another package.

Please understand that I cannot reimburse or mail out new packages, unless these steps are taken.

Sincerely, Alisa.

-How fast will my order ship? Due to our remote location, orders will take on average 7-10 days to ship. I ship via USPS or UPS depending on the weight of the shipment or time of year (winter will be shipping UPS). Thank you for your patience! I ship M-F, excluding weekends & holidays.  
-What do I do if my items are broken when I get them? Unfortunately this can happen. If it does, I will replace your broken items at no cost to you. I do require photos of any damaged boxes and any broken items in order to file a claim with the US Postal service. Please get in touch with me immediately so I can replace your products and file a claim.
-I live in the local area. Can I pick up my soaps and not pay shipping? Yes. We are located 40 miles from Green River, WY. I drive to town once a week to drop packages at the post office and I will gladly meet up with you there. Please get in touch with me at 307-707-8967 to coordinate a meet time and day.
-What is the cost of shipping and handling fees?  All orders under $50.00 will be charged a flat rate $8.00 shipping fee. Any order reaching $50 will ship FREE. Please note that shipping charges are subject to change. 
-Why do you charge shipping when so many companies ship free? As a small business, I incur a higher cost to ship vs. monster companies like Amazon. I do get a discount for shipping through my website and therefore you do as well. I do not profit from charging you for shipping, EVER. I always pay a portion of your shipping on top of what you are paying. There are a couple ways to save. If your order reaches $50, you will get FREE shipping. If you signup for emails, you will receive exclusive deals via email. 
-Where do you ship to? At this time, I ship anywhere within the U.S.
-Do you accept returns? Please note that due to covid, I will not be able to accept returns at this time. This is for the continued safety of all of my customers. If you have an issue with your order, please get in touch with me directly at: 307-707-8967/ and I will handle each order individually. Thank you for understanding.
-Can I custom order soaps? Absolutely! Soaps make great favors for any event. Or maybe you want your very own batch of soap for your shop! You are welcome to call/text: 307-707-8967 or email:
-What are your favorite soaps? I love soaps that are both unscented and created with essential oils. I prefer a thick lotion-like lather in a soap bar. I have so many soaps in the shower that I'm thinking of building a giant soap rack for them. If I do, I'll post it. If I had to pick just one soap to use though, it would be my beer soap bar. I love the lather and the bubbles. It's hard to pick a favorite though and I find that I go back and forth between my essential oil soaps to enhance my mood and always my unscented soaps for shaving. 

-What kind of packaging do you use? All of my packaging comes from recycled products and is reusable and 100% recyclable. There are endless uses for boxes. The tissue paper can be recycled. The crinkle cut cardboard can get used in your garden around your plants to keep down weeds or for the kids to make a giant mess in your house with (sorry). The label is also recycled kraft paper and can get tossed in recycles as well. Of course you could take any part of the packaging and give it to the kids to color or draw on, cut up into a million pieces or just have fun with. I encourage everyone to reuse and or recycle your UBU packaging!

-Where do you get your ingredients? All of my ingredients are purchased from reputable soap suppliers, most of which are woman owned. I purchase ingredients that are unrefined. When I can afford to, I purchase organic ingredients, as this is my preference. The carrier oils and essential oils I use are never diluted and are purchased in their purest form. All of my ingredients are phthalate free, paraben free, palm oil free and plant based. Almost all (99%) of my soaps are colored or enhanced with botanicals or clays. I rarely use micas in any of my soaps these days as I love creating products that are natural. Most of the botanicals I use can be found in your kitchen, e.g., paprika powder, mustard powder, cocoa powder, turmeric powder, etc. 

-Do you wholesale your products? Yes, I do wholesale my products to verified brick and mortar businesses. I do not wholesale to other online companies. Please click here for more information or get in touch with me directly to discuss wholesale pricing. 307-707-8967

-Why no Palm oil? Palm oil comes from the palm fruit, an edible vegetable. Originally from Western African, oil palms thrive in rainforests. Most of the palm oil that is globally produced and exported comes from Indonesia and Malaysia. 

Currently, a third of all mammal species in Indonesia are considered to be critically endangered as a result of the removal of native forests to make room for palm plantations. Once the forests are demolished, the understory is burned, and the quantities of smoke emitted into the atmosphere has now put "Indonesia as the third highest greenhouse gas emitter in the world." A large proportion of palm oil expansion occurs at the expense of biodiversity and ecosystems in the countries it is produced.

As native forest is demolished to make room for more palm plantations, native wildlife like the orangutan, Borneo elephant, and Sumatran tiger are being driven to extinction. "In addition to habitat destruction, and species in peril, the indigenous people are brutally driven from their land. Civil liberties and human rights violations are daily occurrences." 

You have my word. I will never use palm oil or any derivative of it in my products because I care deeply about the impact I have on the environment.