Due to covid and the USPS offices being minimally staffed we are seeing longer delivery times, lost packages and packages not being shipped to residences when offices do not have carriers to deliver items. This is not a regular occurrence but has happened since covid. I sincerely apologize to each one of you if this does happen. Please read the following!!
Please be aware that once your package is in the hands of USPS, you must work directly with them to find lost or undelivered packages! You can do this by clicking on the USPS tracking number in your email receipt. From there you can sign up for free text alerts to get updates on your package. IF AFTER 15 DAYS (per USPS policy) you have still not received your package, you need to file a missing mail claim. Once you have filed your claim, please contact me ASAP firstname.lastname@example.org and let me know you did this. I will then file a missing mail claim on my end and request a refund. Once your mail has been deemed "lost" by USPS, I will receive notification. I will then either refund your items in full or send you another package.
Please understand that I cannot reimburse or mail out new packages, unless these steps are taken.
-What kind of packaging do you use? All of my packaging comes from recycled products and is reusable and 100% recyclable. There are endless uses for boxes. The tissue paper can be recycled. The crinkle cut cardboard can get used in your garden around your plants to keep down weeds or for the kids to make a giant mess in your house with (sorry). The label is also recycled kraft paper and can get tossed in recycles as well. Of course you could take any part of the packaging and give it to the kids to color or draw on, cut up into a million pieces or just have fun with. I encourage everyone to reuse and or recycle your UBU packaging!
-Where do you get your ingredients? All of my ingredients are purchased from reputable soap suppliers, most of which are woman owned. I purchase ingredients that are unrefined. When I can afford to, I purchase organic ingredients, as this is my preference. The carrier oils and essential oils I use are never diluted and are purchased in their purest form. All of my ingredients are phthalate free, paraben free, palm oil free and plant based. Almost all (99%) of my soaps are colored or enhanced with botanicals or clays. I rarely use micas in any of my soaps these days as I love creating products that are natural. Most of the botanicals I use can be found in your kitchen, e.g., paprika powder, mustard powder, cocoa powder, turmeric powder, etc.
-Do you wholesale your products? Yes, I do wholesale my products to verified brick and mortar businesses. I do not wholesale to other online companies. Please click here for more information or get in touch with me directly to discuss wholesale pricing. 307-707-8967
-Why no Palm oil? Palm oil comes from the palm fruit, an edible vegetable. Originally from Western African, oil palms thrive in rainforests. Most of the palm oil that is globally produced and exported comes from Indonesia and Malaysia.
Currently, a third of all mammal species in Indonesia are considered to be critically endangered as a result of the removal of native forests to make room for palm plantations. Once the forests are demolished, the understory is burned, and the quantities of smoke emitted into the atmosphere has now put "Indonesia as the third highest greenhouse gas emitter in the world." A large proportion of palm oil expansion occurs at the expense of biodiversity and ecosystems in the countries it is produced.
As native forest is demolished to make room for more palm plantations, native wildlife like the orangutan, Borneo elephant, and Sumatran tiger are being driven to extinction. "In addition to habitat destruction, and species in peril, the indigenous people are brutally driven from their land. Civil liberties and human rights violations are daily occurrences."
You have my word. I will never use palm oil or any derivative of it in my products because I care deeply about the impact I have on the environment.